Refund Policy
Thank you for choosing INVIKINGS, your trusted trading company. We aim to provide exceptional trading services and products to our clients. We understand that there may be situations where a refund is requested. This Refund Policy outlines the conditions under which refunds may be issued for our trading services and products. By engaging with our services and making a purchase, you agree to comply with this policy.
1. Products Refunds
1.1. Trading Signals and Educational Materials: Due to the nature of trading knowledge sharing and educational materials, we generally do not offer refunds for such purchases. However, if you experience any technical issues with the product or have questions, please contact us, and we will do our best to assist you.
1.2. Physical Products: If you receive a damaged or defective physical product (e.g., books, trading tools) from INVIKINGS, please contact us within 10 days of receipt. We will either replace the product or provide a full refund upon receiving the returned item.
2. Refund Request Procedure
To request a refund, please contact our customer support team with the following information: Your name and contact details. Details of the trading service or product purchased. Reason for the refund request.Any supporting documentation, if applicable. We will review your request and respond within a reasonable timeframe.
3. Refund Processing
3.1. Trading Services: Refunds for trading services will be processed using the same payment method used for the initial transaction. Please allow 14 business days for the refund to be reflected in your account.
3.2. Products: Refunds for physical products will be processed once we receive the returned item and verify its condition. Digital product refunds will be processed promptly.
4. Non-Refundable Items
The following items are non-refundable:
Digital products, once downloaded or accessed.
- Products returned in unsatisfactory or non-resalable condition.
5. Changes to the Refund Policy
We reserve the right to modify this Refund Policy at any time. The updated policy will be effective upon posting on our website. By continuing to use our services or purchase our products after any modifications, you agree to the revised policy.
Please ensure that you customize this policy to match your specific business practices and legal requirements. Additionally, it's important to keep your refund policy clear and easily accessible on your website to inform your customers of your refund procedures.